Frequently asked questions
Shipping, warranty, ribbons, time cards and the rest. Can't find yours? Send a message or text 905-975-7565.
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Are you the same company as Simpli Business Solutions?
Yes. Simpli Business Solutions rebranded to Simpli Clock in May 2026. Same business, same products, same Brantford, Ontario shipping address. The simpliclock.com site replaces our previous site. Questions about a past order? Email support@simpliclock.com or text 905-975-7565.
What is the difference when buying from Simpli Clock versus other online sources?
I'm Shaq. Simpli Clock is a family-owned, one-stop sales and service company. We can service your equipment on your premises, through our depot, or over the phone. Many online vendors have you mail in your clock and wait for a replacement, which costs you time and money. We also offer competitive pricing, bulk-order discounts, wholesale pricing for resellers, and price matching on some products (some restrictions apply). Send a message or text 905-975-7565 and one of us will get back to you.
What's the shipping time for any products purchased?
We usually fulfill orders within 5 business days.
Are all items on the website in stock?
Most items are in stock and ready to ship. If anything's delayed, we contact you with an update within 24 hours of your order.
How do you handle rush order requests?
Rush order requests can be made after you place an order online. Email us with your order number and we'll expedite, or text 905-975-7565.
How do you handle special order requests?
For special order requests, fill out the contact form or text 905-975-7565.
Does my hardware have any warranty?
Yes. All our hardware comes with a 1-year warranty from the date of purchase.
Can we purchase extended warranty on our hardware?
Yes. You can buy extended warranty at the time of your hardware purchase or before your 1-year original warranty expires.
If I unplug my unit will it lose time or any other data?
All our time clocks have a battery backup. Once you plug the clock back in, the time will be correct.
What ribbon does my time clock use?
Most popular models are already listed and ready to purchase on our website. If you don't see your ribbon, fill out the contact form or text 905-975-7565. We source ribbons compatible with Amano, Lathem, Acroprint, Pyramid, Icon Time, Isgus, Widmer, and most other manufacturers.
What time cards does my time clock use?
Most popular models are already listed on our website. If you don't see yours, fill out the contact form or text 905-975-7565. We can source time cards compatible with Amano, Lathem, Acroprint, Pyramid, Icon Time, Isgus, Widmer, and most other manufacturers, or find compatible cards that work with your current system.
I lost my time clock key. How can I get another?
fill out the contact form or text 905-975-7565 with your time clock model number and we'll source a replacement key.
What are your shipping rates and what courier do you use?
Shipping rates vary by location, quantity, and weight. The minimum shipping charge is $3. We ship across Canada and the US using Canada Post. If you'd rather use your own courier account, just provide your account number.
Can a buzzer be attached to my time clock to ring for breaks or lunch?
Yes. All of our clocks and systems are programmable for external devices like bells and horns.
What is the approximate viewing distance of your digital wall clocks?
Roughly 60 meters for a standard 4-inch digital clock.
What is the approximate viewing distance of your analog wall clocks?
Roughly 30 meters for a standard 12-inch analog clock.
Is there software to install with a wireless clock system?
Yes. Software pulls current NIST/NTP time from your local network server.
Do you provide online installation services on all your time clocks and software systems?
Yes. Send a message or text 905-975-7565 and we'll walk you through setup.